Support

TraceMyAssets is in private beta and support is handled directly by the founder. Email sdepsen@gmail.com and include the email address of your account and, where relevant, the artwork number shown in your dashboard.

• Why did a scan find nothing? Discovery works by searching supported sources and comparing what it finds against your artwork. Not every copy is findable, so no result does not mean no copy exists.
• Does a match mean my work was copied? Not by itself. Matches are technical similarity signals for you to review; you decide what, if anything, to do.
• How do I remove an artwork? Use Delete on the artwork in your dashboard. It permanently removes the artwork, its files, scans and matches.
• How do I delete my account, or get a copy of my data? Open the menu at the top right and choose Account and data. You can download your data there and delete your account yourself.
• Someone is using my work and I want to report it. Report it directly to the marketplace or website concerned; each has its own copyright or intellectual-property process.